Refund policy
Return Policy
We want you to be happy with your purchase. If you are not completely satisfied, you may return eligible items within 14 days of delivery for a refund or exchange.
Accepted Returns
- Items must be unused, in original condition, and returned with original packaging where possible.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
- Ceramic dishes are non-returnable and non-refundable due to their fragile nature.
Return Process
- Contact our customer support within 14 days of receiving your order.
- Provide your order number and reason for return.
- Once approved, return instructions will be provided.
Refunds
- Refunds are processed after inspection of the returned item.
- Original shipping costs may be non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the item and packaging.